Downloads and trial sign-ups
Try our software absolutely free of charge and evaluate its features.
- Support ticket system for your help desk team. This is the "SaaS" version, hosted in the cloud.
- Ticketing software for your support team. Tracks customer requests, fully integrates with your mailbox. This is the "on-premises" version.
- Macro Recorder - the best macro program for Windows. Not just a keyboard and mouse recorder but a powerful automation tool that converts macros to EXE files and more.
- Text Expander for Windows. Assign acronyms to frequently used text snippets and AutoText will auto-type a snippet when you type the acronym.
Latest from our blog
Helpdesk Software for Linux in 2025: On-Premise Options Still Exist
Let's face it - on-premise software isn't exactly having a “moment” right now. The world's gone all-in on SaaS and cloud-based tools, and helpdesk software is no exception. Platforms like Zendesk, Freshdesk, and (yes, even our own Jitbit SaaS Helpdesk) have made it easy to manage support tickets without worrying about servers, updates, or backups.
New Design is out of beta, Old UI is no longer maintained
We're excited to announce that the open beta of our new design is finished! While you can still use the old design if you'd like, we won’t be fixing any minor bugs or adding new features to it. Going forward, the new UI will be the only version we actively support.
Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not)
We're thrilled (read: mildly terrified) to announce that a full UI redesign for Jitbit Helpdesk is finally in the works. This refresh aims to bring a more contemporary look to our platform while maintaining the efficiency and ease of use that has been our hallmark.