HelpDesk 4.6.3

Web based help-desk software

Jitbit Help-Desk is a web based help desk software (also called "support ticket tracking software"), designed to deliver outstanding customer support. Based on ASP.NET, easy to install, simple to use and accessible from anywhere as a web application.

Jitbit HelpDesk tracks and handles your customers' tickets and saves your technicians' time.

Online demo of the web-based helpdesk

Check out the online Jitbit HelpDesk demo (use "client/client" or "admin/admin" to log in).

Rated:

By 411ASP.NET Users

New: Hosted Version

Along with this downloadable version of our web-based helpdesk software (for installation on your server), we also offer a Hosted Helpdesk Software service.

Why Jitbit Help Desk?

• Extremely cheap helpdesk software - only $349 for a single installation (unlimited users and technicians) or $799 for the source-codes. Both contracts include free upgrades within one year.
• Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
• Integrates into your website - generates a support-widget code for your website. Just copy-paste two lines of javascript to your webpage and thats it - you have a support form on it.
• FREE evaluation version has no expiration (download and test as long as you need)
• Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
• Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds*).
• Reliable - most advanced technical platform: Microsoft ASP.NET 2.0 and MS SQL Server
• Flexible - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
• Secure - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users
• Now Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources.
  English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Polish, Hebrew languages are available, more to come! Please send us your requests for more languages.
• File attachments
• Knowledge base and Reports with an option to export to Excel
• Source codes - C# source codes available for developers

How does Help Desk work?

A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "support@server.com"). Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

Help Desk System Requirements

• Any ASP.NET-compatible web hosting with MS SQL database support
• OR: Windows 2000 or higher, MS IIS, ASP.NET 2.0, MS SQL Server (all versions supported including the free editions - MSDE or SQL Server Express).

* - if all system requirements are met.