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Docs
Read the on-premises installation manual about installing, upgrading and troubleshooting the server version
Check the end-user manual - contains information about all the pages and settings
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Create a ticket by filling a form
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Latest from our blog
Stripping signatures from emails
We don't usually announce unreleased features, but we're about to ship something I've personally tried solving for years.
The problem is simple to describe and maddening to solve: how do you automatically remove signatures, logos, confidentiality footers, "follow-us-on-LinkedIn" blocks, and those 200-word GDPR disclaimers from incoming e-mails?
AI Agent features in Jitbit Helpdesk
Now with smarter, self-initiated Knowledge-base search and even external docs indexing
Helpdesk Software for Linux in 2025: On-Premise Options Still Exist
Let's face it - on-premise software isn't exactly having a “moment” right now. The world's gone all-in on SaaS and cloud-based tools, and helpdesk software is no exception. Platforms like Zendesk, Freshdesk, and (yes, even our own Jitbit SaaS Helpdesk) have made it easy to manage support tickets without worrying about servers, updates, or backups.