SCIM 2.0 Support
Overview
Jitbit Helpdesk now supports SCIM 2.0 (System for Cross-domain Identity Management), allowing you to automate user provisioning and deprovisioning directly from your identity provider (IdP).
Supported Identity Providers
- Microsoft Entra ID (formerly Azure AD)
- Okta
- OneLogin
- Any other IdP that supports SCIM 2.0 standard
Base URL
https://[YOUR_HELPDESK_URL]/scim/v2/
Enter this URL at hte IdP settings page.
Authentication
Identity providers will require authentication info to access your SCIM endpoint:
- Use any helpdesk administrator user's API token from your Jitbit account
- To find your token: Navigate to "Users" → "Profile" → "API token"
- Configure your IdP to use this token as the Bearer token or Basic Auth credentials
Supported Operations
- User Provisioning: Automatically create new users in Jitbit when added in your IdP
- User Updates: Synchronize user profile changes (username, first/last names)
- User Deprovisioning: Automatically disable users in Jitbit when removed from your IdP
Attribute Mapping
| SCIM Attribute | Jitbit Field |
|---|---|
| userName | Username |
| name.givenName | First Name |
| name.familyName | Last Name |
| emails[primary].value | |
| active | User Status (enabled/disabled) |
Implementation Notes
- User deactivation in your IdP will disable the user in Jitbit (not delete)
- Email addresses are required - username will be used if no email is provided
Troubleshooting
- Ensure your administrator API token is valid and not expired
- Verify the correct base URL is configured in your IdP
- Check that your IdP is properly configured for SCIM 2.0
- Contact support if you encounter integration issues