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Alex Yumashev
Alex Yumashev
How big should your IT helpdesk team be?
How many IT people do you need for 100 employees? Or 500? Or 1,000?
About Jitbit Software
Building customer service software since 2005.
Big enough to be stable
Small enough to be personal
We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.
There's nothing wrong with being small. "Small" means "fast". Something big companies are incapable of.
What we do
Jitbit builds help desk and customer support software used by thousands of companies worldwide - from startups to enterprises like Siemens, HP, and Philips. Our flagship product, Jitbit Helpdesk, is available as a self-hosted solution and as a SaaS platform.
Founded in 2005, we're a profitable, private company with no outside investors. We ship fast, support our own product, and answer to no one but our customers.
Meet the team
Well, the ones who agreed to list their names ;)
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Alex Yumashev, founder and CEO
Before founding Jitbit in 2005 Alex worked as head of IT in several organizations, managing help desk teams and automating techsupport. Lead developer, designer, MCSD, MCDBA, MCP, MC<you-name-it>. Loves snowboarding, mountain-biking, bass-guitars and blogging. But above all - coding.
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Lucie Shkonda, Head of Customer Success
Lucie is our head of customer success and she's the reason our customers love us.
She's there 24/7, literally. Well, except when she's reviewing a new fancy restaurant for her foodie blog -
Art Dashinski, Chief Design Officer
...and we really do mean "officer". Art served in the Israeli army, special forces. When he says "this is our new design", we say "SIR, YES SIR!".
Yeah, yeah, I know... An "Al Farakh" co-founder and an Israeli soldier working together, please save your jokes, we heard them all ;)
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Robbie Richards, Head of marketing
Robbie writes all the awesome stuff you see in our blog, builds our website and makes it Google-friendly. An Aussie living and working in the US, full-stack digital strategist that we're lucky to have working with us.
Our values
Profitable and in control
As a profitable company we have only one boss - the customer. We don't have to survive from one funding round to another, we concentrate on building a sustainable business around a cool product instead.
No bullsh*t
We are very open about our success and failure, both within the team and with our customers.
Proud to be 100% remote
"Where are you based"? Everywhere, from Hong Kong to Seattle. We know a heck of a lot about supporting customers in different time zones, which helps us build an awesome customer service tool.
Get in touch
For fastest response use the form on the right.
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Jitbit
Building 131529, 13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH, United Kingdom
- +1 (646) 397-7708
- support@jitbit.com
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From the blog
Latest insights and updates from our team.
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Max Al Farakh
Max Al Farakh
We let AI answer support tickets for a week. It one-shotted 70 out of 104.
If you contacted our customer support recently, you probably talked to Lucie. She is great, but she was on vacation last week and I didn't want to deal with a lot of support tickets by myself.
So I thought that maybe it was time to go YOLO-mode and see if our AI features were actually usable, or if we were lying to ourselves.
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Alex Yumashev
Alex Yumashev
SaaS update: tightening email authentication for *.jitbit.com addresses
TL;DR
We are changing SPF and DMARC handling for *.jitbit.com email addresses to "hard fail" after a wave of spoofing attacks, reach out to support if you're affected.