HappyFox vs LiveAgent vs Jitbit

HappyFox

HappyFox is a versatile help desk software designed to streamline customer support and enhance team collaboration. With its robust **multi-channel support**, businesses can efficiently manage inquiries from various platforms, ensuring no customer query goes unnoticed. The **Activity Dashboard** provides a comprehensive overview of ticket statuses and team performance, allowing managers to make informed decisions and optimize workflows. By utilizing **workflow automation**, support teams can reduce response times and focus on resolving complex issues, ultimately improving customer satisfaction.

One of HappyFox's standout features is its **Knowledge Base**, which empowers customers to find answers independently, reducing the volume of incoming tickets. Additionally, the software’s **canned responses** save valuable time for support agents, enabling them to respond quickly to common questions. For organizations looking to integrate existing systems, HappyFox supports **third-party integrations** and offers a **REST API**, ensuring seamless connectivity with other tools. Furthermore, the inclusion of **custom fields** and **custom statuses** allows teams to tailor the ticketing process to fit their specific needs, fostering a more organized and efficient support environment.

LiveAgent

LiveAgent is a versatile help desk software designed to streamline customer support through its robust multi-channel capabilities. By integrating live chat, email, and community forums, LiveAgent ensures that businesses can engage with customers across various platforms, offering seamless communication. The Activity Dashboard provides a comprehensive overview of ongoing support requests, allowing teams to manage workload effectively and prioritize tickets for timely resolution. With features like Canned Responses, agents can respond to common queries quickly, enhancing efficiency and improving customer satisfaction.

A standout feature of LiveAgent is its ITIL compliance, which helps organizations implement best practices in IT service management. The platform also offers powerful reporting and analytics tools, enabling businesses to track performance metrics and identify areas for improvement. Custom Fields and Custom Statuses allow for tailored ticket management, ensuring that each support request is categorized effectively. Additionally, the Customer Satisfaction Survey feature gathers valuable feedback, helping teams refine their approach and enhance overall service quality. With options for design customization and third-party integrations, LiveAgent can adapt to meet the unique needs of any organization.

	HappyFox	LiveAgent	Jitbit
	Popular cloud based support app	Powerful support suite with ticketing and chat	Help Desk Software built for email. Trusted by thousands of companies across 50 + countries.
Pricing: 3 years / 5 agents	$5400	$5220	$3897
Pricing: 3 years / 10 agents	$10800	$10440	$8367
Active Directory	✅ Only via ADFS/SAML	✅ AD catalog integration, but no Windows-integrated authentication	✅ Integration via a script for your server or ADFS and SAML
Activity Dashboard	✅ Realtime dashboards	✅ There's a dashboard report, but it's not live-updated	✅ Live overview dashboard
Asset Management	✅ Yes, software and hardware assets	❌	✅ A complete asset management module tightly integrated into the rest of the app
Canned Responses	✅ Canned actions for frequent replies	✅ 'Canned answers' are available on the $15/mo/user plan	✅ You can also assign canned responses to specific ticket categories if you need to
Community Forums	✅ Forum included with higher plans	✅ Customer forum is included with all plans	✅ Ideas Forum comes out of the box
Custom Fields	✅ Custom ticket text-fields for managing additional data	✅ Multiple custom field types available	✅ Many custom field types, including dependant fields. Various privacy options.
Custom Statuses	✅ Additional ticket statuses	✅ Custom statuses are available, but no permission control	✅ Add custom statuses, customize how your customers see them and assign different colors to them
Customer satisfaction survey	✅ Rating survey only on 'Enterprise' plan and higher	✅ For chats only	✅ Optional CSATs in email notifications and a report
Design Customization	✅ Customizable customer-facing support portal only	✅ You can customize customer portal and knowledge base but not the ticketing system	✅ Unlimited customization options. Change colors with a live preview, add custom CSS and JS
Email Notification Templates	✅ Customizable templates on all plans	✅ Editing email templates available on paid plans only	✅ You are able to completely change a template for any notification type
Escalation	✅ Yes, manual and automatic	✅ Escalating manually or via routing rules	✅ Possible to set up various escalation scenarios via automation
Exchange Integration	❌	✅ IMAP only	✅ Native EWS support instead of IMAP. oAuth support for Office 365
Import and Export	✅ Export tickets only, import users only	✅ Tickets CSV export, users CSV import	✅ Import and Export tickets via CSV files
Internationalization	✅ Multilingual	✅ Yes, with the ability to add custom languages	✅ Available in 16 different languages
ITIL Compliance	❌	✅ Yes	✅ Support for most ITIL processes
Knowledge Base	✅ Full self-service portal with FAQ	✅ Knowledge Base and customer portal	✅ Customizable Knowledge Base optimized for search engines
Live Chat	✅ Separate sub-product	✅ Live chat button is included	✅ A free live chat component in the web widget
Mobile Apps	✅ iOS and Android	✅ Both iOS and Android	✅ iOS and Android
Multi-channel support	✅ Email, chat, social media + API	✅ Email, chat, social networks	✅ Possible to add unlimited channels via integrations and API
On-premise Version	❌	✅ Downloadable license available	✅ A full on-premises version that runs on Windows Server
Reports and Analytics	✅ Yes, reports and exports	✅ Multiple reports and analytics included	✅ 13 reports with an ability to build your own and to export everything to Excel
REST API	✅ Present	✅ API covers all the app features	✅ API covers all the app features
Single-Sign-On	✅ SAML	✅ Custom-built PHP solution	✅ SAML, Google login, Windows-integrated etc.
SLA Management	✅ SLA groups and evaluation	✅ Full SLA management	✅ Full SLA automation via actions/triggers
Support Widget	✅ Ticket creation forms for websites	✅ Chat widget for websites	✅ Two different versions of a web widget
Third-party Integrations	✅ Impressive catalog of apps supported	✅ API and Integrations on $15/mo/user plan and higher	✅ 30 native integrations and 500 more via Zapier
Ticket Collaboration	✅ Real-time agent collision detection (on 'Enterprise' plan and higher)	✅ Reply-history, CC	✅ See when other techs are viewing tickets in real-time, assign multiple people to a ticket
Workflow Automation	✅ Smart rules for workflow automation	❌	✅ Automation Rules are very powerful and can go beyond simple if-this-then-that logic

Looking for help desk software? Check out Jitbit. We offer a fully-featured app at a very affordable price. It comes with all the must have features like knowledge base, two-way email integration (including native Exchange and Office 365 support), automation, hundreds of integrations with third-party apps and much more. Available both as a hosted "SaaS" version and an on-premises version you can install on your own server.