Jitbit Helpdesk Alternatives

Help desk software is a really competitive niche. It's challenging to pick a ticketing system for your company in a crowded market like that. To save you some time we compared Jitbit to some popular alternatives, you can find links to the detailed comparisons below.

TL;DR: all the apps have similar features, but most of the time it boils down to this: the more technicians (AKA "agents") you have - the more money you're gonna save with Jitbit. Even if you have just a couple of support agents our prices are still affordable and quite often lower than the competition. Also, some of the bigger providers offer free tiers for small companies - well, we don't have that, but their free plans always come very limited on features.

One other thing that makes us different is that we offer an on-premise version that you can use on your own server. You can even purchase the source codes for additional customization.

Zendesk

Zenddesk is probably the most popular help desk software provider on the market. See how we compare to them in this article. Spoiler: we are a lot cheaper and have mostly the same features.

Freshdesk

Freshdesk is great, but it is the same situation as with Zendesk - same features, better price in most cases. Although, we have to say that Freshdesk has some interesting, but non-essential, features. See more details.

Desk.com

Previously known as Assistly, Desk.com kind of fell of in popularity after the Salesforce acquisition. Desk.com is seriously expensive and they have a lot of limitations on their cheap plans (which are still really expensive). See the entire comparison.

Jira Service Desk

Newest addition to the Jira family, Jira Service Desk misses some essential features. We've made a very detailed comparison. Read it here.

OTRS

OTRS is open-source and free on paper, but it comes with various tradeoffs. If you want a fully-featured solution you have to go for OTRS Business Solution which is really expensive. More information here.

Spiceworks

Spiceworks is free and they offer both on-premise and hosted versions. However, it doesn't have any advanced features that really make a difference. Read the full article here.

UserVoice

UserVoice is a product feedback platform that allows suggesting and VOTING for new features, but can be really expensive. Compare Jitbit vs. UserVoice here.