Search

Short version: every AI feature we ship on the hosted helpdesk now runs on the self-hosted edition too. It's a separately licensed Docker add-on, perpetual license, one-time payment. Customer data stays on your network. Requires Jitbit Helpdesk v11.22 or newer.

Do we even need helpdesk software? I mean, just give an AI agent a markdown skill file with your FAQ and canned responses and let it answer tickets - right? I (obviously) gave it a lot of thought recently and here's my take:

I've been dunking on AI pretty consistently on this blog. Partly because I'm sick of all the AI influencer "built 15 apps in a weekend" crowd. But Claude Code just did something wild for me. Had it help us rip out our entire search engine - we're talking millions and millions of records, thousands of tenants - and migrate it from SQL Server full-text search to a small embedded, in-process Lucene port. Search went from 7-8 seconds down to milliseconds.